FAQ (Legal)
❓ What is VitaClear?
VitaClear is a non-invasive, portable airway clearance device designed to help dislodge obstructions from the airway in case of choking emergencies. It is intended to be used as a supplement to traditional first aid methods when those methods fail or cannot be applied.
❓ Is VitaClear a medical device?
VitaClear is categorized as a Class II Medical Device in the United States and is FDA registered. In the UK, it complies with all relevant UKCA marking requirements. However, it is not a replacement for medical training or professional care.
❓ Is VitaClear suitable for all ages?
The device comes with multiple mask sizes and includes a pediatric mask for children aged 12 months and older. It is not recommended for use on infants under 12 months. Always consult your doctor if in doubt.
❓ Can VitaClear be reused?
The device itself is reusable after proper cleaning and inspection, but masks are single-use for hygiene reasons. Replacement mask kits are available for purchase on our website.
❓ How does VitaClear work?
VitaClear works through a simple push-and-pull mechanism:
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Place the mask over the mouth and nose.
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Press down on the plunger to create an outward airflow.
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Pull the plunger back to generate a controlled vacuum that dislodges the obstruction.
This method has been proven to be effective in real-world emergencies, with over 15,000 lives saved globally.
❓ Will it push the object further down?
No. VitaClear uses a one-way patented valve that forces air out through the sides when you push, preventing the object from going deeper. The suction during the pull motion is focused and safe, designed specifically to bring the obstruction upward.
❓ Do I need training to use VitaClear?
No formal training is required. Each order includes a step-by-step instruction manual and access to video demonstrations. The device is designed to be intuitive and fast to use, even under stress.
❓ Is VitaClear safe to use?
Yes. When used as instructed, VitaClear is non-invasive and safe. It is a widely used emergency backup tool in homes, schools, care homes, and even restaurants. It is built using BPA-free, medical-grade materials.
❓ How do I know if it’s working?
Once the obstruction is removed, you’ll notice immediate improvement in breathing. It may take more than one pull to remove the object, depending on the situation.
❓ Can I use VitaClear on myself?
Yes, VitaClear can be self-applied in certain cases, especially using a mirror or reflective surface to guide mask placement. However, it is always safer to be assisted when possible.
❓ Can it be used multiple times in the same emergency?
Yes, you can attempt several pulls during a choking incident, as long as the airway is not cleared. However, always call emergency services immediately — VitaClear is a tool to buy time while waiting for help.
❓ How do I clean the device after use?
Rinse the plunger and base with warm water and mild soap. Discard the mask used, and order a replacement if needed. Make sure to inspect the unit for any damage before storing it again.
❓ What if my device arrives damaged?
Please email our support team at team.vitaclear@gmail.com within 48 hours of delivery with photos, and we’ll resolve the issue promptly.
❓ Where do you ship from?
We ship from local fulfillment centers in the US and UK to ensure fast delivery times (typically 5–7 business days).
❓ What if the device doesn’t work?
If you’ve followed the instructions correctly and the device fails, you may be eligible for a full refund under our guarantee. Please review our Return & Refund Policy for details.
❓ How can I contact you?
For support, questions, or emergencies regarding your order, please contact us at:
📧 team.vitaclear@gmail.com